Terms for using Coachable.

These Terms of Service (“Terms”) are a legal agreement between you and Coachable LLC (“Coachable,” “we,” “us,” or “our”) governing your access to and use of the Coachable mobile application, web application, websites, AI coaching, integrations, content, and related services (collectively, the “Services”).

By creating an account, clicking to accept, or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services. If you use the Services for an organization, you represent that you have authority to bind that organization where applicable.

You must be at least 18 years old and legally able to enter into these Terms. Coachable is available for this launch in the United States. A sponsoring employer or organization may impose additional eligibility rules.

If an organization provides your access, its order form, customer agreement, or plan terms may govern administration, eligibility, payment, and organization-level features. Those terms do not give the organization access to individual health or coaching information beyond what our Privacy Policy and the applicable customer agreement permit.

You must provide accurate account information, keep your credentials confidential, and promptly notify us of suspected unauthorized access. You are responsible for activity through your account unless caused by our breach of these Terms or applicable law.

Do not share an account, create an account for someone without authority, impersonate another person, or interfere with account security. We may require email verification or reauthentication to protect your account and sensitive data.

Coachable provides general fitness, nutrition, recovery, and accountability information for wellness and performance purposes. It is not a healthcare provider, medical device, emergency service, or substitute for a physician, registered dietitian, physical therapist, mental-health professional, or other qualified clinician.

The Services do not diagnose, treat, cure, or prevent any disease or condition. Recommendations may not account for every medical condition, medication, allergy, injury, pregnancy-related need, or other individual factor. Consult an appropriate professional before beginning or changing exercise, nutrition, or recovery activity, particularly if you have symptoms, an injury, a health condition, are pregnant or postpartum, or have been advised to limit activity.

Stop activity if you experience pain, faintness, shortness of breath, or other concerning symptoms. For an emergency, call your local emergency number. Do not rely on Coachable to request emergency help.

Some Services use artificial intelligence to generate conversations, plans, suggestions, summaries, and meal estimates. AI output is probabilistic and may be inaccurate, incomplete, outdated, or unsuitable for you. Review outputs carefully, use reasonable judgment, and seek professional advice where appropriate.

The coach can automatically adjust your saved training, nutrition, recovery, and schedule based on your instructions, goals, and available data. Changes may occur without a separate confirmation for each adjustment. Review your current plan before following it, and tell the coach when your needs, availability, or limitations change.

Use “Report response” on a coach message or “Report AI content” in settings to flag unsafe, inaccurate, or otherwise concerning output. You can edit the submitted text and add an explanation. Authorized staff may review what you submit for safety and quality purposes. Reporting is not an emergency service.

Nutrition estimates from photos are estimates, not laboratory measurements. Wearable readings, readiness scores, and biomarker summaries can contain device, source, or interpretation errors. You remain responsible for your choices and for deciding whether to act on a recommendation.

Subject to these Terms, Coachable grants you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for your own lawful wellness purposes during the period you are authorized to use them.

You may not:

• copy, modify, distribute, sell, lease, sublicense, or commercially exploit the Services except as expressly allowed.
• reverse engineer, scrape, probe, or attempt to extract source code, models, prompts, training data, or non-public system information, except where law prohibits this restriction.
• bypass access controls, rate limits, permissions, or security measures.
• upload malware, automate abusive traffic, disrupt the Services, or access another person’s account or data.
• use the Services or output to develop a competing model or service, make high-stakes medical or employment decisions, or violate law or another person’s rights.
• misrepresent AI output as professional medical advice or use the Services in an emergency or life-critical system.

You retain your rights in the information, photos, messages, notes, feedback, and other material you submit (“Your Content”). You grant Coachable a worldwide, non-exclusive license to host, reproduce, transmit, format, and process Your Content only as needed to operate, secure, support, and improve the Services, comply with law, and exercise rights described in our Privacy Policy.

You represent that you have the rights and permissions needed to submit Your Content and that it does not violate law or another person’s privacy, intellectual-property, or other rights. Do not submit another person’s health information unless you are legally authorized to do so.

The Services, including software, design, branding, exercise and recovery libraries, compilations, and generated presentation, are owned by Coachable or its licensors and protected by law. Except for the limited license in these Terms, no right is granted to you.

If you send product suggestions, you permit us to use those suggestions to improve the Services without compensation. We handle personal information in feedback and AI content reports under our Privacy Policy. This permission does not authorize publication of private coaching or health information. Third-party content remains owned by its respective owner and may be subject to separate terms.

The Services may connect to Apple Health, Health Connect, wearable providers, laboratory services, video hosts, and other third-party products. You choose whether to connect them and can revoke access through Coachable, the third party, or device settings as available.

Third-party services are governed by their own terms and privacy practices. Coachable is not responsible for third-party products, data accuracy, availability, or changes outside our control. Do not use a third-party integration in a way that violates its terms.

Coachable uses YouTube API Services to display embedded videos. By using those features, you also agree to the YouTube Terms of Service.

Our Privacy Policy explains how we handle personal information, consumer health data, connected health data, photos, AI processing, employer-sponsored reporting, retention, and deletion. By using an optional feature, you direct us to process the information needed to provide that feature, subject to any additional consent required by law or platform rules.

Full access requires an active individual subscription, an active employer-sponsored or organization-sponsored membership, or an express access grant from Coachable. Full access includes the content libraries and playback, current and future plans, Today experiences, scheduling and logging, AI coaching, and personalized changes. For sponsored access, the organization’s agreement governs its fees, renewal, and cancellation. An individual member does not become responsible for the organization’s fees by creating a member account.

If full access ends, you may continue to view your past activity history and use account, billing, support, privacy, reporting, and deletion controls. Content libraries and playback, current and future plans, scheduling and logging, coaching, generation, and personalized changes remain unavailable until full access resumes.

We use Apple’s App Store for new iOS subscriptions and Google Play for new Android subscriptions. Existing subscriptions purchased through Stripe remain billed and managed through Stripe. Before you purchase, the checkout must show the price, applicable taxes, billing interval, any trial or promotional period, renewal terms, cancellation method, and refund terms. You authorize recurring charges only when you expressly agree to the subscription at checkout. Creating a Coachable account alone does not authorize a charge.

A subscription renews as disclosed at purchase until you cancel. Use the cancellation method provided at checkout or in your billing confirmation. Contact hello@meetcoachable.com if you need help cancelling or requesting a refund. The terms shown when you purchase explain when cancellation takes effect and whether a refund applies, subject to any rights required by law. We will notify you of material billing changes and obtain consent where required before they apply.

Deleting the app from your device does not cancel a subscription. Deleting your Coachable account does not cancel an App Store subscription. You must cancel that subscription through your Apple Account to stop renewal. Coachable closes direct billing and Google Play billing where the provider permits. You can cancel directly through your purchase channel while keeping your account. A payment processor may keep transaction records needed for its legal obligations.

If you downloaded the app from Apple’s App Store or Google Play, the applicable store terms also apply. You enter into these Terms with Coachable. Coachable is responsible for the app, support, warranties, and claims relating to the app, subject to these Terms and applicable law. Apple and Google are not parties to these Terms.

Your license to an Apple-distributed app is limited to a non-transferable license to use it on Apple-branded products you own or control as permitted by Apple’s usage rules, including permitted Family Sharing or volume-purchase use. Apple has no obligation to provide maintenance or support. If the app fails to conform to an applicable warranty, you may notify Apple, and Apple will refund any purchase price you paid to Apple for the app. To the maximum extent permitted by law, Apple has no other warranty obligation. Apple is a third-party beneficiary of these Terms and may enforce them, together with its subsidiaries, with respect to your use of the Apple-distributed app.

Coachable is responsible for addressing claims relating to the app, including product liability, consumer protection, privacy, and legal compliance claims. Coachable is also responsible for investigating, defending, settling, and resolving third-party intellectual-property claims relating to the app. These responsibilities remain subject to applicable law and cannot be limited beyond what the law permits.

You represent that you are not located in a country subject to a U.S. government embargo or designated as supporting terrorism and are not on a U.S. government prohibited or restricted-party list.

We may add, change, suspend, or discontinue features, integrations, content, or supported devices. We aim to provide a reliable service but do not guarantee uninterrupted, error-free, or permanently available access. Updates may be required for security or compatibility.

We may update these Terms. If a change is material, we will provide notice by email to the address associated with your account and state when it takes effect. Where permitted by applicable law, continuing to use the Services after that date means you accept the updated Terms. We will ask for your express agreement when required. If you do not agree, you may stop using the Services and delete your account.

You may stop using the Services at any time. You may request deletion of your account by following our account deletion instructions. Organization-sponsored access may also end when eligibility or the sponsor’s plan ends.

We may suspend or terminate access when reasonably necessary to protect users or the Services, comply with law, address nonpayment under an applicable customer agreement, or respond to a material breach of these Terms. Where appropriate, we will provide notice and a reasonable opportunity to cure.

Provisions that by their nature should survive will survive, including ownership, disclaimers, limitations, and dispute terms.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” COACHABLE DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, AND QUIET ENJOYMENT. WE DO NOT WARRANT HEALTH OUTCOMES, EMPLOYEE PARTICIPATION, COST SAVINGS, OR THAT ANY RECOMMENDATION OR CONNECTED DATA WILL BE ACCURATE OR SUITABLE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO THEY MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COACHABLE AND ITS AFFILIATES, OFFICERS, EMPLOYEES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COACHABLE’S TOTAL LIABILITY ARISING FROM OR RELATED TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE SERVICES THROUGH COACHABLE OR AN AUTHORIZED PURCHASE CHANNEL IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) US $100. THESE LIMITS DO NOT APPLY WHERE LIABILITY CANNOT LEGALLY BE LIMITED, INCLUDING LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, OR PERSONAL INJURY CAUSED BY NEGLIGENCE WHERE APPLICABLE.

To the extent permitted by law, if you use the Services on behalf of an organization, or use them unlawfully or in material breach of these Terms, you will defend and indemnify Coachable from third-party claims, damages, and reasonable costs arising from that use. This section does not require an individual consumer to indemnify Coachable for Coachable’s own conduct or where prohibited by law.

Before filing a formal claim, please contact us and provide a brief description of the issue so we can try to resolve it informally. These Terms are governed by applicable law, without regard to conflict-of-law principles. Mandatory consumer protections and rights to bring a claim in an available local forum are not waived.

These Terms, the Privacy Policy, and any applicable customer agreement or order are the entire agreement for their subject matter. If a customer agreement conflicts with these Terms, the customer agreement controls for that customer relationship. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder will continue. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent. We may assign them as part of a reorganization or business transaction.

Coachable LLC is responsible for the Services. For questions, complaints, or support, email hello@meetcoachable.com or visit our support page.

You can call us at 737-241-5541 or write to us at: